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Yap Support
Quick answers for your account, conversations, notifications, and calls.
Account & profiles
I cannot verify my email
Check your spam folder, request a new code from the verification screen, and make sure you entered the same email used for registration.
I forgot my password
Use “Forgot password?” on the sign-in screen to request a reset code. Reset codes are short-lived for your security.
What is a Work Profile?
A Work Profile is a separate Yap identity connected to your main account. It is intended to keep work conversations separate from personal conversations.
Messages & media
My message is not appearing
Check your connection and pull to refresh the conversation. If the issue continues, close and reopen Yap, then contact support with the approximate time and conversation name.
Why does an attachment take time to appear?
Photos, files, and voice messages are uploaded before they can be displayed to everyone in the conversation. Keep Yap open until the upload finishes.
Audio & video calls
My call cannot connect
Allow microphone and camera access when prompted, check that both people have a stable connection, and make sure another call is not already active.
How does screen sharing work?
Start a video call, open the call controls, and choose screen sharing. On iPhone, follow the system broadcast prompt to begin sharing.
Still need help?
Include your Yap username, device model, iOS version, and a short description of what happened. Do not send your password or verification code.